Privacy Policy

Moerlein Lager House (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, join our loyalty program, make reservations, or sign up for marketing communications.

1. Information We Collect

We may collect the following types of information when you interact with our website or marketing programs:

• Personal Information: Your name, email address, phone number, date of birth, and any details you provide when signing up for newsletters, loyalty programs, or promotions.
• Transactional Information: Reservation details, gift card purchases, or event bookings.
• Device and Usage Information: Your IP address, browser type, operating system, and how you navigate and interact with our website.
• Cookies and Tracking Technologies: We use cookies and similar technologies to improve your experience, analyze site traffic, and deliver relevant marketing content.

2. SMS Messaging

Subscribers can opt-in for SMS messages from Moerlein Lager House as a part of the loyalty registration process at https://moerleinlagerhouse.myguestaccount.com/en-us/guest/enroll?card-template=JTIldXJsLXBhcmFtLWFlcy1rZXklUi8vUHg1WDdhaHkyNjhpLyV2Z0pxUCs1Ui94bVlMMTdlL01DRmxHMD0%3D&template=0. By doing so, you agree to receive automated promotional and personalized marketing text messages from Moerlein Lager House to the mobile phone number you provided when signing up.

• Messages may pertain to promotional programs, new menu items, etc.
• Messages for this program will be sent from (513)-964-3677 and begin with Moerlein Lager House.
• Consent to receive automated marketing messages is not a condition of any purchase.
• Message frequency varies.
• Message and Data rates may apply.

To opt-out of the text messaging program, text the keyword STOP to (513)-964-3677 to cancel. After texting STOP to (513)-964-3677 you will receive one additional message confirming that your request has been processed. For more information, text the keyword HELP to (513)-964-3677 for customer care information. You can also contact us at mlhmarketing@moerleinlh.com , or call (513) 421-2337 for additional assistance.

3. How We Use Your Information

We collect and use your information for the following purposes:

• To send marketing messages, promotional offers, event announcements, and loyalty program updates (with your consent).
• To manage and improve our website, menus, and guest experience.
• To process reservations, online orders, and special event bookings.
• To comply with legal obligations and maintain site security.

You may unsubscribe from marketing communications at any time by clicking the “Unsubscribe” link in our emails or by contacting us directly.

4. How We Share Information

We do not sell your personal information. We may share limited information with trusted third parties only when necessary to operate our business, including:

• Service providers that support email marketing, website analytics, or reservations (e.g., OpenTable, Toast, or Mailchimp).
• Legal or regulatory authorities if required by law or to protect our rights and property.

All third-party providers are required to protect your information and use it only for the services they provide to us.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

6. Cookies and Analytics

Our website uses cookies and analytics tools (such as Google Analytics and Facebook Pixel) to understand visitor behavior, measure marketing performance, and enhance user experience.

You can adjust your browser settings to refuse cookies, but some site features may not function properly without them.

7. Your Rights and Choices

Depending on where you live, you may have the right to:

• Request access to or deletion of your personal data.
• Opt out of marketing messages or tracking technologies.
• Correct or update information we hold about you.

To exercise these rights, please contact us at the email address below.

8. Data Security

We take reasonable administrative, technical, and physical measures to safeguard your personal information against unauthorized access, loss, misuse, or disclosure.

9. Children’s Privacy

Our website and services are not directed toward children under 13. We do not knowingly collect personal information from children.

10. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Moerlein Lager House
115 Joe Nuxhall Way
Cincinnati, OH 45202
Email: info@moerleinlagerhouse.com
Website: www.moerleinlagerhouse.com