VIP & Gift Card Balance Lookups

Over the last several years, many of you have made us aware of the need for discounted or validated parking. We want you to know that we have listened and are extremely excited to announce a change for our VIP’s. You will now be able to get validated parking on non-event days (no Reds, Bengals, Concerts, Restricted events in parking garage, etc.). This will become part of our updated VIP Rewards Program now called Moerlein Lager House Loyalty Rewards.

The new program will begin on April 1, 2022. For every $150 you spend in the restaurant (not including gratuity, taxes, fees and private dining banquets), we will issue a voucher which can be utilized for validated parking during non-event days or $9 off merchandise from our Moer Store including, merchandise, to-go canned and growler beer (not including gift cards). Vouchers will be issued automatically in the restaurant every time you reach 150 points. To redeem your voucher for non-event day parking or merchandise from the Moer Store, just visit our host stand on your way out. You can also save your issued vouchers and use them at a later date as long as they are used one year from being issued.

So, what happens to unused points in my account? Great question.

For a period of 30 days beginning March 1st and ending March 30, 2022, you can turn in your current VIP points for a prorated gift card. For example, if you have 800 VIP points in your account, upon request, we will issue you a gift card for $80. This must be done in person with proper ID presented matching the VIP account. Your current VIP account number will then begin accumulating points in the new Moerlein Lager House Loyalty Rewards program beginning April 1, 2022.

All current VIP rewards points not converted to gift cards will expire after March 30, 2022.

We are thrilled with the opportunity to offer these new benefits and look forward to your next visit to the Moerlein Lager House.

To check your VIP card balance and transaction details, log in using the portal below.
VIP Portal